Reference

Privacy Policy for Your 37win Account

Your account data, cookie choices and wallet records are covered in the 37win Privacy Policy, so you can understand what we collect before opening an account.

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37win Privacy Policy for Your 37win Account
CONTACT PATHS

Get Help With Privacy Policy Requests

A clear contact path helps when you want to ask about your Privacy Policy rights, correct account data or question a wallet record.

Account data request Ask us to confirm the account data connected with your 37win profile.
Cookie preference help If cookie settings do not appear as expected on your mobile browser, contact account…
Wallet record question For a question about an OVO, GoPay or QRIS record, send the payment reference…
HANDLING PRACTICES

How We Manage Your Privacy Choices

We keep the Privacy Policy practical by connecting each data use to an account action you can recognise.

Account data use

We use details such as your verified phone number, login events and account request history to maintain access and respond…

Payment references

A DANA, OVO, GoPay or QRIS reference can be linked to a cashier request so we can identify its status.

Cookie controls

Cookies can remember selected settings and help connect a browser session to your account path.

Login protection

Phone verification and login-event checks help us distinguish your account activity from an unfamiliar access attempt.

Record retention

We retain account, payment and support records for the period needed for the stated account purpose, security checks and applicable…

Changes and contact

To request a correction, access copy or policy clarification, use the account help contact path with your verified phone number…

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the questions you are most likely to have before opening an account. They explain account data, cookies, payment records and contact steps in plain language, while keeping access wording tied to where local law permits. If your question concerns a specific record, use the account help path with its reference.

It covers account details, phone verification, login events, browser cookies, device signals, support requests and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. It also explains retention, correction requests and how to contact us about your data.

Phone verification connects account access to a number you control and helps us respond to private account requests. If you ask about a wallet record or request a data change, we may use that verified step before discussing or editing the relevant record.

Yes. Use the cookie control shown on the site or open your mobile browser settings to adjust stored preferences. If a choice does not save, contact account help with your device and browser path; we can explain the available setting without asking for your wallet password.

Yes. The policy covers payment references tied to an account request, including QRIS, DANA, OVO and GoPay records. Bank transfer and virtual account references can also be checked when you provide the relevant receipt detail through the account contact path.

Use the account help contact path and state whether you want access, correction or clarification. Include your verified phone number and the record category, such as login data or a payment reference. We may request another account step before releasing or changing private data.

Retention depends on the type of record and the reason it was created. Account, payment and support records may remain available for account security, request handling and applicable legal duties. Ask us to identify the category, purpose and retention basis for a specific record.

The policy applies where local law permits, while account access depends on local law. If you are connecting from Bandung, Medan or another Indonesian location, the applicable handling can still depend on local requirements and the account action you are requesting.

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